General Terms & Download page
On this page you can find and download all necessary documents.
General Terms & Conditions
Here you can download the general terms & conditions of A2B-online B.V.
Here you can download the general terms & conditions of A2B-online Container B.V.
- A2B-online Container B.V. General Terms & Conditions
(effective as of 1 January 2025)
- A2B-online Container B.V. General Terms & Conditions
(effective as of 1 January 2023 until 31 December 2024)
- A2B-online Container B.V. General Terms & Conditions
(effective as of 1 April 2021 until 31 December 2022)
- A2B-online Container B.V. General Terms & Conditions
(effective until 31 March 2021)
Claims Procedure
Download Claims Procedure
Claims Procedure A2B-online Container B.V. 2025
General delivery terms and surcharges
Download Delevery Terms
General delivery terms and surcharges D2D transports with A2B-online Container B.V (2025)
ISO Certificates
With ISO 9001:2015 we indicate that we have set up a quality management system with the aim of continuously trying to improve the services provided to customers. The Deming circle (plan, do, check, act) is used for this.
Since 2014, all divisions of A2B-online are holders of the ISO 9001:2015 certificate. The quality management system is annually subject to various (internal and external) audits, guaranteeing a permanent focus on increasing customer satisfaction
Download certificates
ISO 22000:2018 is the international standard for organizations that provides guidelines for the process-based design of food safety throughout the entire food chain. Since 2015, A2B-online Container B.V. ISO 22000 certified, which proves that the transport of food products for our customers takes place in a safe and hygienic manner. Each year, both internal and external audits take place to test whether work is still being done in accordance with the most current guidelines.
Download certificate
AEO
In 2020, both the Container and Trailer division of A2B-online achieved the status of Authorized Economic Operator (AEO). The direct reason for achieving this status was Brexit, which involved the introduction of customs formalities. With the AEO status, we have demonstrated to Dutch customs that we comply with customs laws and regulations that apply to logistics service providers and shipping companies that trade with countries outside the European Union. This results in smooth(er) handling of customs formalities, which increases the throughput speed for the organization and its customers. Every year, various aspects of safety and the correct handling of transports are tested in accordance with the applicable procedures to guarantee that all divisions of A2B-online can continue to benefit from the benefits of the AEO status.
Download certificate
AEO licence A2B-online B.V.
AEO licence A2B-online Container B.V.
RHA Membership A2B online Transport Ltd.
This licence means A2B-online can carry your own goods, and other people’s goods, both in the UK and on international journeys.
Download certificate
RHA Membership RHA A2B online Transport Ltd.(2025)
EU Permit
The Euro permit is the business permit for transport and courier companies. Companies that transport goods by road against payment, on behalf of third parties, must have this permit. This applies to the use of vehicles with a load capacity, according to the registration certificate, of more than 500 kg.
Download certificate
Evidence of Insurance
Download document
Evidence of Insurance – A2B-online BV
Download document
Evidence of Insurance A2B-online Container BV
Certificate of Registration under the Waste
Download certificate
Certificate of Registration under the Waste (England and Wales) Regulations 2011
MILOG Freistellungserklärung
Download MILOG