Certifications
At A2B-online, we believe it’s crucial to provide our customers with an optimal level of service. We achieve this not only by utilising our expertise and skills but also by subjecting ourselves to the highest standards in our industry. This underscores the importance we place on delivering a quality and safe service to our customers.
ISO Certifications
Since 2014, all divisions of A2B-online have been holders of the ISO 9001:2015 certificate. The quality management system undergoes various (internal and external) audits annually, ensuring a continued focus on improving customer satisfaction.
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By obtaining ISO 9001:2015 certification, we demonstrate that we have implemented a quality management system with the aim of continuously improving our customer service. The Deming cycle (plan, do, check, act) is used to achieve this goal.
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AEO
In 2020, both the Container and Trailer divisions of A2B-online achieved the Authorized Economic Operator (AEO) status. The main reason for obtaining this status was due to Brexit, which introduced customs formalities.
With the AEO status, we have demonstrated to the Dutch customs that we comply with the customs laws and regulations that apply to logistics service providers and shipping companies that conduct trade with countries outside the European Union. This results in a smoother handling of customs formalities, increasing the processing speed for the organization and its customers.
Various aspects related to safety and the correct handling of transport according to established procedures are tested annually to ensure that all divisions of A2B-online can continue to benefit from the advantages of the AEO status.
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AEO licence A2B-online B.V.
AEO licence A2B-online Container B.V.
Leon Pronk,
Compliance Manager
“At A2B-online, driven professionals work day in and day out to serve the customer as optimally as possible. In doing so, we meet the requirements imposed on us by ISO standards and AEO laws and regulations. Every day, we strive to do a little better, for ourselves, but especially for our customers!”
Quality Statement
Because we believe quality actually makes a difference
A2B-online is committed to provide a high quality degree of value by continually improving processes and aiming for improvement of customer satisfaction. We do this by focussing on customer requirements for the logistic services we provide for both Trailer and Container shipments.
We are committed to achieve ever-increasing levels of customer satisfaction through continual improvements in the quality of our logistic services. This will be achieved by our total commitment to:
- Deliver cargo to our customers in perfect conditions – on time, every time
- Continuous improving our connectivity with IT systems between customers, suppliers and all other relevant stakeholders
- Enhance the expertise of our people by periodic training
- Constant focus on making sure our systems are aligned with the latest technological developments
More information?
Leon is happy to answer any questions.