The results of our Customer Satisfaction Survey 2026 are in
9 Juni 2026 – We recently asked a large number of our customers and partners to share their experience through our Customer Satisfaction Survey (CSS). To everyone who took the time to complete the questionnaire: thank you very much!
Why your feedback helps us
Your feedback is incredibly valuable to us. It gives a clear picture of what we are doing well and provides key insights into areas where we can further improve our service delivery. Behind the scenes, we will be working hard with your results and suggestions over the coming period to make our service even better.
Insights from your Tops & Tips
Our customers have rated our professionalism, the pleasant collaboration, and overall service quality as absolute strengths. Alongside these lovely compliments, there are clear opportunities for growth. Feedback indicated that our customers would like more information regarding our customs services, and there are still questions following the transition to our new customer portal.
Personal follow-up for specific queries
We have read all the responses with great care. Did you leave specific comments, requests, or points that require extra attention? You can rest assured that we will contact you personally about these in the coming period.
Building a successful partnership
Your input motivates us to stay sharp. We continue to build strong relationships and do our utmost to earn your trust every single day! Here’s to an even better partnership ahead!